Shipping Policy

Because home fragrance items often involve delicate glass vessels and specialized botanical liquids, Scentily takes extraordinary care during the packaging and transit process to guarantee safe delivery.

• Eco-Friendly Protective Packaging: Every candle, diffuser, and scent vial is wrapped securely using sustainable, high-impact protective cushioning materials. This custom-engineered packaging absorbs shocks during transit, ensuring your products arrive in pristine, gallery-ready condition.

• Shipping Rates and Thresholds: Shipping rates are calculated dynamically at checkout based on your delivery address, package weight, and chosen service level. We are pleased to offer complimentary standard shipping on all qualifying domestic orders over $50.

• Damaged or Missing Items: We stand by the quality of our shipping methods. However, if your package happens to be lost in transit or arrives with visible damage, please take clear photographs of both the outer shipping box and the damaged items immediately. Notify our support team within 48 hours of delivery, and we will happily dispatch a replacement at zero additional cost to you.

• Incorrect Addresses: Please double-check your shipping details at checkout. Scentily cannot be held financially responsible for packages misdelivered due to incomplete or inaccurate address information provided at the time of purchase.