Products FAQs
Our scented candles are hand-poured using clean-burning, eco-friendly soy wax with cotton wicks for a soot-free experience. Our diffusers and scent vials utilize high-grade botanical oils and premium fragrance blends that are free from harsh parabens and phthalates.
Our standard classic candles provide approximately 40 to 50 hours of clean burn time. To maximize this, always trim your wick to 1/4 inch before each burn and allow the wax pool to melt all the way to the edge during your first use.
Simply place the reeds into the diffuser bottle. The porous reeds will naturally absorb the oil and subtly fill your space with fragrance. For a stronger scent throw, flip the reeds every week or two.
Scent vials are compact, travel-friendly samples designed for life on the go. They are perfect for testing a new fragrance profile, carrying in your bag for a quick midday refresh, or layering multiple scents to create your own custom combination.
Shippping & Returns FAQs
Orders are typically processed and shipped within 1 to 2 business days. Standard domestic shipping takes 3 to 5 business days, while expedited shipping options are available at checkout for faster delivery.
We take extra care in packaging your items. All glass vessels, candles, and diffusers are securely wrapped in custom, eco-friendly cushioning and tested packaging to ensure they arrive at your door in pristine condition.
We want you to love your Scentily experience. Unused and unopened items can be returned in their original packaging within 14 days of delivery for a full refund or exchange.
If your package happens to be damaged during transit, please take a photo of the box and the damaged items immediately and reach out to our support team. We will happily send you a replacement right away.
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

