Return Policy

We want you to completely love your Scentily experience and feel confident every time you bring our fragrances into your home. If a product does not meet your expectations, we are here to make things right.

• Eligibility Window: We gladly accept returns within 14 days from the original date of delivery. Regrettably, requests made after this 14-day window cannot be accommodated.

• Item Condition Requirements: To qualify for a return, items must be entirely unused, unburned (in the case of candles), and housed in their original, unopened, and undamaged product packaging. Items that show signs of use or missing original packaging cannot be refunded.

• How to Initiate a Return: To start the process, please contact our support team with your order number and the specific items you wish to return. Please note that customers are responsible for covering return shipping costs unless the item arrived defective, damaged, or incorrect.

• Inspection and Refunds: Once your returned package arrives at our facility, our team will inspect the items to ensure they meet our condition requirements. Approved refunds are processed promptly, crediting your original method of payment within 3 to 5 business days.